DegenCity Privacy Policy

At DegenCity, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we at DegenCity Casino collect, use, store, and safeguard your information when you access our platform, place bets, or use our services. By registering an account, you agree that we may process your data as described below.

Information We Collect

When you create an account or use our services, we collect several categories of information. Our DegenCity platform is designed to only request data that is necessary for account verification, payment processing, and compliance with our gaming license.

• We gather registration details such as your name, email address, date of birth, and country of residence
• We collect transaction data related to deposits and withdrawals, including cryptocurrency wallet addresses and bank details used for Bank Withdrawal via Swapped
• We track your gaming activity, including wagers, XP earned, bonus usage, and session history, to improve our services
• We record technical data such as IP address, device type, browser information, and login timestamps
• We may collect communication records when you contact our support team via LiveChat, email, or the Help Center

How We Use Your Information at DegenCity Casino

Here at DegenCity, we use the information we collect to operate our platform securely and provide you with a personalized experience. Our use of your data is limited to legitimate business purposes connected to our services.

• We use your data to verify your identity and comply with anti-money laundering obligations
• We process your information to manage deposits, withdrawals, and crypto transactions
• We analyze your gameplay to calculate XP, rakeback, and loyalty rewards under our rank system
• We send you account notifications, promotional offers, and updates about bonuses when permitted
• We monitor activity to detect fraud, prevent abuse, and maintain fair play across our Originals and third-party game libraries

Cookies and Tracking Technologies

Our DegenCity platform uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how you interact with our site. You can manage cookie settings through your browser, though disabling certain cookies may affect functionality.

Sharing Your Data

We do not sell your personal information. However, we at DegenCity may share limited data with trusted third parties when necessary to deliver our services or meet legal obligations.

• We share data with payment processors and crypto exchange partners to facilitate transactions
• We may disclose information to regulatory authorities, including our licensing body in the Union of Comoros, when legally required
• We work with game providers such as Evolution, Pragmatic Play, and Hacksaw Gaming, who may receive anonymized gameplay data to operate their games
• We may share information with fraud prevention and compliance services to protect our platform and our players

Data Security

We are committed to protecting your data through industry-standard security measures. Our DegenCity Casino infrastructure employs encryption, access controls, and monitoring systems designed to prevent unauthorized access, loss, or misuse of your personal information. While no system is completely infallible, we continuously review our safeguards to maintain the integrity of your account.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. Once your account is closed and retention obligations expire, we securely delete or anonymize your information.

Your Rights

You have certain rights regarding the personal data we hold about you. We at DegenCity aim to make it straightforward for you to exercise these rights by contacting our support team.

• You may request access to the personal information we hold about you
• You can ask us to correct inaccurate or incomplete data
• You may request deletion of your data, subject to legal and regulatory retention requirements
• You can object to or restrict certain types of processing, such as marketing communications
• You may withdraw consent at any time where processing is based on consent

Age Restrictions and Eligibility

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we become aware that an underage individual has registered, we will close the account and delete the associated data.

Restricted Jurisdictions

DegenCity Casino does not accept players from certain restricted countries, including Australia, Germany, the United Kingdom, the United States, and others listed in our Terms and Conditions. We process data in accordance with applicable international standards, regardless of where our players are located, within the markets we serve.

Third-Party Links

Our platform may contain links to external websites, including payment providers like Swapped or crypto wallets such as MetaMask and Phantom. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and continued use of our DegenCity platform after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your rights, please reach out to our support team. You can contact us via email at support@degencity.com, through LiveChat available 24/7, or via our Help Center. We at DegenCity Casino are here to assist you with any privacy-related concerns.